Product time:

• Order will be processed within 36 hours, then it will have 5 to 10 days of production time ( as that by 5 to 8 days for glass neon sign, 8 to 10 days for steel can glass neon sign, 3 to 5 days for neon clock and table neon sign, 3-5 days for led neon sign ).
• During the production time we will complete making products, test quality and ship them out. Once goods were sent out, will have track code for trace its status online.

Delivery time:

• Goods will be received within 8 to 10 days by reliable carriers UPS, DHL, FEDEX after ship, depending on your location.
• Multi items will be delivered by separated packages.

Shipping cost & Import duties and taxes:

• The posted prices at the website already included shipping cost, import duties and taxes.
• America customers: free shipping cost and import duties and taxes already included in our site posted price
• Canada customers: free shipping cost and import duties and taxes already included in our site posted price
• Europe customers: free shipping cost and import duties and taxes already included in our site posted price
• UK customers: free shipping cost and import duties and taxes already included in our site posted price
• Australia customers: free shipping cost and import duties and taxes already included in our site posted price

Transportation Damage Terms:

• For small size, we carefully packed each sign by foamed board fixing in the glass tubes, followed put it in a Hard cardboard box for small sizes.
• For large size, we also carefuly packed each sign by foamed board fixing in the glass tubes, followed put it in a plywood box.
• If you received damaged items, please contact us via support@neon-leds.com  we will give a good solution in 24 hours.

Return Term:

For every items are made to order or customized, so you if you received broken, defective etc, please contact us via support@neon-leds.com.