FAQs

a. Are you a manufacturer of neon and led sign ?
Yes, we produce neon and led sign from 1998.

b. What kinds of payment do you take?
We take Paypal  for online shopping, we take Bank Transfer and Wire Transfer  for wholesale business.

c. Do you have any guarantee if sign damaged during shipping?
Yes, we have,we support 100% undamage guaranteed, if sign damaged during shipping, we will send replacement parts for free and guide buyer to install this parts, then sign will work well again.

d. May i get a refund if sign is ugly and poor quality? May i get a refund if sign was damaged during shipping ?
Yes, you will get a refund if you received ugly and poor quality sign. Our sign was 100% good quality and will be tested for 48 hours before ship.
No,  you would not get a refund if it was damaged during shipping, but we will send replacement parts to you without charges to you, the sign will work welll again.

e. Which countries do you sell currently?
All over the world

f. Do you support "drop ship" service.
Yes, we support it.

g. Can i bargain for changing prices posted on website ?
No, for sample order and small order the postd price at the website is our best retail price. Then if you will have big quantity, contact us freely for wholesale price.

h. Can i make custom neon or custom led sign ?
Yes, you can, give us your ideas or pictures we will design for free.

i. May i have a wholesale price?
Yes, you will have a wholesale price, if it comes with a good quantity, contact support@neon-leds.com

j. What is the product time and what is the delivery time ?
Product time: 6-8 business days for small order and sample, 20-40 days for a large quantity order.
Delivery time: it is 10-35 days arrive at door by Chinapost to the world, guaranteed arrival in 40-55 days during COVID-19 ( click Delivery Time for more ).

k. Can i get professional repair after quality warranty time and how much is it ?
Yes,  you will get affordable repair service after it overed quality warranty time.