FAQs

a. Are you a manufacturer for sign making ?
Yes, we've been focused on making neon sign since 1998.

b. What kinds of payment do you take?
We take Bank Transfer, T/T and Credit Card as payment.

c. Do you have any guarantee if sign damaged during shipping?
Yes, we have,we support 100% undamage guaranteed, if sign damaged during shipping, we will send replacement parts for free.

d. May i get a refund if sign breaks in shipping ?
No, we do 100% undamage guaranteed, you will get replacement parts for free, the sign will work again.

e. Which countries do you sell currently?
We support signs sold to all over the world.

f. Do you support "drop ship" service.
Yes, we support it, but this way don't support paypal payment.

g. Can i bargain for changing prices posted on website ?
No,for sample order and small order the postd price at the website is our best retail price. Then if you have big quantity, contact us freely for wholesale price.

h. Can i make custom neon or custom led sign ?
Yes, you can, give us your ideas or pictures we will design for free.

i. May i have a wholesale price or factory price?
Yes, you will have a factory price, if it comes with a good quantity, and it has a Min order $2000 to start for neon sign, also it has min order $2500 to start for led sign.

j. What is the lead time and what is the delivery time ?
Normally, the lead time is 5-7 business days for a sample and small order, it will be 25-35 days for a large quantity;
It will be round 15-35 day for delivery time depending on which country located.

k. Can i get professional repair after quality warranty time and how much is it ?
Yes, of course  you can still get professinal services for repair after 2 years of warranty from us.  As we knows it will cost hundreds of dollars for maintenace or repairing locally, but we support affortable cost, you will save money from us.