FAQs

a. Are you a manufacturer for sign making ?
Yes, we've been focused on making neon sign since 1998.

b. What kinds of payment do you take?
We take Bank Transfer, T/T and Credit Card  as payment.

c. Do you have any guarantee if sign damaged during shipping?
Yes, we have,we support 100% undamage guaranteed, if sign damaged during shipping, we will send replacement parts for free.

d. May i get a refund if sign breaks in shipping ?
No, we do 100% undamage guaranteed, you will get replacement parts for free, the sign will work again.

e. Which countries do you sell currently?
We support signs sold to all over the world.

f. Do you support "drop ship" service.
No, we don't support it.

g. Can i bargain for changing prices posted on website ?
No,the postd price at the website is our best retail price. But you can get better price if it comes with a good quantity, contact us if you have.

h. Can i design a sign from you, and is it free?
Of course, and it is 100% free.

i. May i have a wholesale price or factory price?
Yes, you will have a factory price, if it comes with a good quantity, and it has a Min order $2000 to start for neon sign, also it has min order $2500 to start for led sign.

j. What is the lead time after order for one sign and can i take them delivered fastly?
Normally, we don't has them in stock, so it need 5-7 business days for making them, then to be delivered in 10-22 days by ChinaPost.  Yes, the fast way should be delivered in 4-8 days by EMS, if you are urgent.

k. Can i get professional repair after quality warranty time and how much is it ?
Yes, of course  you can still get professinal services for repair after 1 year of warranty from us.  As we knows it will cost hundreds of dollars for maintenace or repairing at the local, but we support affortable cost, you will save money from us.