Terms & Conditions
1. Business relationship & Price term:
1.1 ) ONWLD Signs had been a professional factory of neon sign, led neon sign, neon clock, led sign for more than 20 years and we supply neon parts.
1.2 ) All our support both retail and wholesale business from our office site: www.neon-leds.com, the prices at the site only for retails business has included shipping cost round 6-10 days to door by UPS, you can shop them online with confidence and easily. And if you would like to wholesale our product and have bulk order quantity, please contact us for wholesale price ( wholesale price: for example model: "WL-NS879" and " WL-AUN45-4" , the product retail prices at US$ 316 and US$ 256 per sign include shipping cost to door by UPS, then the wholesale prices will be round US$ 78 and US$ 58 per sign by sea FOB China and start at US$ 2000 (about 30 signs mixed) of min-order vaule etc.)
2. Product & Delivery & Payment:
For Retails business:
2.1 ) Product time: we need 5-10 days to make goods, test quality and ship them out ( normal gass neon in 5-8 days, steel can neon sign in 8-10 days, led neon/neon clock/table in 3-5 days).
2.2 Delivery time: It is 5-8 days to address for US/CA/EU/UK/AU by UPS.
2.3 ) Payment: We take Paypal as payment way.
For Wholesale business:
2.4) Product time: round 15-35 days to make goods , test quality and ready for shippment
2.5) Shipping time: 15-25 days to port by sea, depends on which country you are Or 2-4 days to port by air depends on which country you are.
2.6) Payment: we take wire transfer, bank transfer, Western Union as main payment way.
For wholesale business we support FOB/ CFR/CIF and DDU trade terms.
3. Backing of sign
How to choose the liked backing of neon:
Series |
Backing Name |
Ref. Photos |
| 1 | metal frame | click it for more details |
| 2 | metal frame + black acrylic panel ( outline backing ) | click it for details |
| 3 | metal frame + black acrylic panel ( rectangles backing ) | click it for details |
| 4 | metal frame + white acrylic panel ( outline backing ) | click it for details |
| 5 | metal frame + white acrylic panel ( rectangles backing ) | click it for details |
| 6 | steel can + acrylic panel UV print | click it for details |
| 7 | steel can + PVC panel | click it for details |
| 8 | metal frame + acrylic panel UV print | click it for details |
| 9 | neon clock body | click it for details |
4. Warranty:
4.1) Quality warranty: real 2 years for all electronics components and defect of glass neon, we guaranteed 100% high quality.
4.2) If damaged in transit: the possibility of damage as soon as possible is less than 2%, if it is damaged, we will send a replacement part and guide you how to remove and install it, very easy to get started. If damaged, please contact us within 72 hours after receiving the sign and take a photo of the damaged part for reference, you will get a good solution within 2-4 hours on working days, surely solve the problem and make sure you are satisfied. So you don't need to initiate a dispute from paypal.
4.3) If lost in shipping: although this is highly unlikely, once lost in shipping we will make a new one and send it to you free of charge.
4.4) Repair service: when it out of warranty time, we offer an affordtable repair service, it is worse less than the price at your local.
4.5) Specialty original design: We do original design for all neon, free of charge.
6. Return Goods:
6.1) We accept return in 1 month after receipt of the item for any reasons, buyer need to pay for shipping cost for the return.
6.2) For any very small defects on the neon, if you do care about it even if the defects don't affect its using, brightness, lifetime etc, normally we will send replacement parts to guild you how to repair the defects. If you still would like to return it, you need to pay for shipping cost of this return, after received the neon, we will issue a full refund to you.
6.3) For damages during shipping, normally we send replacements parts and guide you how to install the parts on neon and let it work well again, but you still do care about it and would like to return it to us, you need to pay for return. After we receive neon, we will issue a full refund to you.
6.4) Damaged signs by man-made after receipt of it does not in the return goods terms.