Terms & Conditions

1. Business relationship & Price term
1.1 ) ONWLD Signs had been a professional manufacturer of neon sign, led sign and light box for more than 20 years.
1.2 ) Retail:  www.neon-leds.com, and www.eu.neon-leds.cn runs for online shopping, prices posted had included freight , so go to buy it online directly.
1.3 ) Wholesale : www2.neon-leds.com, runs for wholesale, so contact support@neon-leds.com to get full catalogues, prices.
1.4 ) Prices will be adjusted, if you would like to change the sizes or customized sign by the other way.

2. Product & Payment & Delivery
2.1 ) Product time:we need 7-12 days to produce items, test quality and send them out.
2.2 ) Payment: We take Paypal  as payment way by this online store.
2.3 ) Delivery time and way:
        2.3.1) For USA/CA/Mexico, 15-25 days, but currently it will round 38 days to door by ChinaPost,  60 days guaranteed.
        2.3.2) For EUROPE, 15-25 days, but currently it will round 35 days to door by ChinaPost,  60 days guaranteed.
        2.3.3) For AUSTRALIA, 20-30 days, but currently it will round 38 days to door by ChinaPost,  60 days guaranteed.
        2.3.4) For JP/KR/VN/TH/PH/UAE/IN, currently it will round 10-20 days to door by ChinaPost,  60 days guaranteed.
        Please check delivery time for reference by below screenshot:  delivery-sample.jpg or delivery-sample.pdf
coronavirus period will effect and make the product and delivery delay;
Chinapost is a shipping way of international parcel of post office.

3. Backing for NEON Sign
3.1 ) Metal Frame, check by click link: metal-frame.jpg or metal-frame.pdf
3.2 ) Black Acrylic Board, check by click link: black-acrylic-board.jpg or black-acrylic-board.pdf
3.3 ) Metal Frame + Acrylic Board UV print, check by click link: metal-frame-acp-uv.jpg  or metal-frame-acp-uv.pdf
3.4 ) Metal Frame + Black PVC Boardcheck by click link: metal-frame-with-pvc-board.jpg or metal-frame-with-pvc-board.pdf
3.5 ) Steel/Al Can with Acrylic Board UV print, check by click link:  steel-can-uv-print.jpg or steel-can-uv-print.pdf

4. The frame for LED Sign
4.1 ) Injection Molding ABS frame, 22"x13"x1.6", 16.5"x8.7"x1.6", 19"x10"x1": 
4.2 ) Injection Molding ABS frame, 16"x7"x1.6":
4.3 ) Injection Molding ABS frame, Oval Shape 23"x14"x1.6":
4.4 ) Injection Molding ABS frame, Square shape 16"x16"x1.6":
4.5 ) Injection Molding ABS frame, Rectangle shape 18"x21"x1.6":
4.6 ) Assembly PVC frame, 11"x24"x1.2" or customized size:

5. Packing Term:
We used standard exporting packing for neon sign, led sign, light box and accessories, airworthy and seaworthy.
5.1 ) For Neon Sign: Double cartons with foams airworthy, seaworthy.
5.2 ) For Led Sign: Doube cartons with foam. airworthy, seaworthy

6. 100% undamage Guaranteed
6.1 ) 100% undamage guranteed, once damaged during shiping we will send replacement parts for free.
6.2 ) The damage rate is less than 2%, once the signs damaged, please take a picture of damaged parts, we will make the parts and send to you for free ASAP and tell you how to install the part on the sign.
6.3 ) The damages by any reasons, don't open a case from Paypal which will waste time to solve problem,  just please contact us by support@neon-leds.com directly,  we will solve any problem in 24 hours. 

7. Quality Warranty & Free design and Repair
7.1 ) Quality warranty:  2 years of quality warranty limited for neon sign, led sign , light box and 1 years of quality warranty for accessories such as transformer etc.
7.2 ) Free design drawing: We design the drawing as your ideal and pictures for free, please check a drawing as below screenshot:  drawing-sample.jpg or drawing-sample.pdf
7.3 ) Repair for neon sign: even if itovered the time of warranty, we also offer affortable repair service, we have original drawing for this solution.

8. Returning Goods
If the items that you bought are not meet  your purchase purpose.(items without any quality problem ), please issued a return request to us within 3 business days after receipt of items, coming with original package and unused. Buyer will pay all costs for the returning until the items reach us. Then we will process a refund of full payment. noted once a return was issued by buyer, please complete the form " https://neon-leds.com/index.php?route=account/return/insert " ,We reserved all rights for returning solutions and damage solutions.