Terms & Conditions

1. Business relationship & Price term:
1.1 ) ONWLD Signs had been a professional manufacturer of glass neon sign, led neon, neon clock, table neon, led sign, accessories of neon and led for more than 20 years.
1.2 ) Retail price : at www.neon-leds.com, price has included shipping cost , so you can place order and pay for it online directly.
1.3 ) Wholesale price( factory price ) : www2.neon-leds.com, runs for wholesaler, dealer if it comes with a good quantity order,so contact support@neon-leds.com to get full catalogues, prices. So such as this item Online Store of Buick 8 Neon Sign- WL-AUN52 (neon-leds.com) retail price is US$178 each included shipping cost, then its wholesale price is only US$52 each FOB China.
1.4 ) Prices will be adjusted, if you would like to customized the sign by the other way.

2. Product & Delivery & Payment:
2.1 ) Product time: we need 5-10 days to make goods, test quality and ship them out.
2.2 ) Delivery time: usually in 10-25 days to door by Chinapost for USA/CA/EU/UK/RU/AU/ASIA. Guaranteed in 40-50 days ( click Delivery Time for more ).
   2.2.1)  Click SAMPLE of delivery time and SAMPLE of dispatch note .
   2.2.2)  Trace Links : ALL-IN-ONE PACKAGE TRACKING | 17TRACK  or China Postal Express & Logistics (ems.com.cn) .
2.3 ) Payment: We take Paypal as payment way by this online store.
2.4 )Product time and Delivery time will be adjusted during COVID-19 pandemic and they may get a little delays than before.

3. Backing of NEON Sign:
3.1) Optional backings, click Backing list for more details.
3.2) For Photos of real NEON, please visit our Photo Gallery

4. Quality Warranty & Repair Service &  Specialty Design:
100% hand bending craft neon tube, low lead glass tube pass RoHS, they are very high quality. So you will below warranty and services.
4.1) Quality warranty: 2 years of manufacturers warranty, it covers any defect of glass tube and any malfunction of all electric components, if it happened, we have our skilled teams to help you solve any problem that you may face on the sign.
4.2) Repair service: when it overed the warranty time, we offer an affordtable repair by factory round US$ 45 to 100, shipping cost included, it is less than the price at your local.
4.3) Specialty Design: we offer free specialty design, check sample for reference below:  drawing-sample.pdf

5. 100% Undamaged Guaranteed:

5.1)  If the sign was damaged during shipping, we will send replacement parts and installation instruction and guide you how to install the parts on the sign, then it will work well again, that is so easy for the installation, we pay all for the repair. 
5.2)  However it has glass components on the sign, so it may damages during shipping, but just less than 1% posibility to get a small damages.
5.3)  If it was damaged, please kind contact us in 72 hours after receipt of the sign and take a picture to damaged parts for reference.
5.4)  Please note: please don't open the case from PP for the damages by any reasons, because it waste time to solve problem, please contact us directly by email, we will issue a good solution in 24 hours. 

6. Return Goods:

6.1) We made sign basing on classic and very high quality, but you may have less than 1% posibility to get a very very small defect sign and the small defects don't affect using, its function and the life, if it has and you do care about this small defects, we will send replacement parts to repair it without fee to you. For the small defects we don't support return services.
6.2) Damaged signs by both man-made after receipt of it and rough handling during shipping don't in the terms of return goods.

7. Two steps to complete the order:
* step-1. choose items and add to cart to checkout
* step-2. register an account to check shopping cart the order details and complete the order

( buyer will get order confirmation by email )