Terms & Conditions

1. Business relationship & Price term

1.1 ) Jiangsu ONWLD Signs Co.,Ltd. established a professional, safe and fast online platform for shopping and the browsing of products for wholsalers, end users buy bulk order, big dealers and retailers. And if you have a website for online sales, we can drop ship for you. 
1.2 ) Retail price:  the prices posted at the website are retail prices for a small quantity, which have included shipping cost and taxes to door (DDU or DDP terms) for some districts of some of countries of the world by Chinapost/  DHL/ UPS/ FEDEX/ TNT, please contact us for confirmation if it is DDU or DDP to your country before place order.
        1.2.1 ) MOQ for NEON SIGN: 10 signs in total, 1 sign per model to start it or MIN ORDER VALUE $2000 to start it.
        1.2.2 ) MOQ for LED SIGN: 20 signs in total, 5 signs per model to start it or MIN ORDER VALUE $700 to start it.
        1.2.3 ) MOQ for NEON CLOCK: 50 clocks in total, 10 clocks per model to start it or MIN ORDER VAULE $1200 to start it.

1.3 ) Factory price:  please contact us for a factory price EXW term, if you have bulk order or you have own designs with good quantity. Besides EXW, we also support FOB, CFR, CIF, DDU and DDP terms as request.
        1.3.1 ) MOQ for NEON SIGN: 50 signs in total, 5 signs per model to start it or MIN ORDER VALUE $4000 that does not include shipping to start it.
        1.3.2 ) MOQ for LED SIGN: 150 signs in total, 50 signs per model to start it or MIN ORDER VALUE $2600 that does not include shipping to start it.
        1.3.3 ) MOQ for NEON CLOCK: 150 clocks in total, 20 clocks per model to start it or MIN ORDER VAULE $1800 that does not include shipping to start it.
( Example of price: such as model: WL-NCC027-2,  the retail price is round $189 unit DDU or DDP, then you will get the factory price is about $68 unit EXW, so CONTACT US freely if you come with a bulk order.)
1.4 ) If you would like like to make customized sign, we need to adjust the price as request.

2. Payment & Delivery

2.1 ) Payment: We take Bank transfer ( you can pay us by your local bank or e-bank) , T/T, Credit card and Paypal as payment for BULK ORDER, A SMALL ORDER and 1 SIGN SAMPLE. And for paypal, we accept paypal for 1 SIGN SAMPLE only.
2.2 ) Delivery:
2.2.1) For retail business: ( if you have small quantity , below delivery way will save costs for you, you don't need to pay for anything or just only pay for local tax and import tax)
         16-33 days, normally in 20 days by UPS, DDP term to USA, CA, Mexico 45 days guaranteed.
         13-25 days, nomally 18 days by UPS/TNT, DDP term to Europe  ( FREE SHIPPING), 30 days guaranteed.
          20-27 business days, normaly 20 business days by UPS/TNT, DDU or DDP term to Australia, 30 business days guaranteed.
          For another countries, please contact us freely, we will make a quotation ASAP.

2.2.2) For wholesale business: ( if you have a bulk order, below delivery way will be save costs for you, we support EXW, FOB, CFR, CIF, DDU and DDP for some of countries)
          15-35 days by SEA, EXW.
           2-4 days by AIR, EXW.
This way you need to contact us with MODEL CODE, QUANTITY or you have your designs that you would like to order, we will offer a best quotation according to the further information.

3. Backing Optional:

We used "Backing" for Neon Sign such as  Metal frame Backing, Pure Black Acrylic Panel Backing, Pure Black PVC Panel BackingPure Black Acrylic Panel Backing +Metal FramePure Black PVC Panel Backing+Metal Frame, and Metal Can Backing.  Below are some photos of sample for reference. ( PS:  PVC panel backing is lighter in weight than Acrylic panel backing, Acrylic panel looks more high-grade than PVC panel and Acrylic panel is more expensive than PVC panel).
3.1 ) Metal Frame Backing
Metal Frame Backing
The Back of Metal Frame

3.2 ) Optional: "Pure Black Acrylic Panel Backing"  or  "Pure Black PVC Panel Backing"
Black Acrylic Panel Backing

3.3 )  Optional : "Black Acrylic Panel Backing + Metal Frame" or "Black PVC Panel Backing + Metal Frame" (with UV Printing live Background )
>Acrylic Panel and Metal Frame Backing


3.4 )
"Black Acrylic Panel Backing + Metal Frame" or "Black PVC Panel Backing + Metal Frame" (without background)
Acrylic Panel Backing -2

3.5 ) Metal Can Backing ( with UV Printing live Background)
Metal Can Backing

4. The frame for Led Signs

We used injection molding ABS frameassembly PVC frame for Normal Led Sign and we used full injection molding ABS body for Led Neon Sign, some samples below for reference
4.1 ) Injection Molding ABS frame - Optional Sizes: 22"x13"x1.6" and 16.5"x8.7"x1.6"
Injection Molding ABS frame

4.2 ) Injection Molding ABS frame - Small size: 16"x7"x1.6"
Injection Molding ABS frame-2

4.3 )
Injection Molding ABS frame Oval Shape Size: 23"x14"x1.6"
Injection Molding ABS frame Oval Shape

4.4 )
Injection Molding ABS frame - Square shape size: 16"x16"x1.6"
Injection Molding ABS frame - Square shape

4.5 ) Injection Molding ABS frame - Rectangle shape size: 18"x21"x1.6"
Injection Molding ABS frame Rectangle shape

4.6 ) Assembly PVC frame size: 11"x24"x1.2" or customized sizes as demands
Assembly PVC frame

5. Packing Term:

We used standard exporting packing for neon sign and led sign, airmail worthy and sea worthy.
5.1 ) For Neon Sign:
Double cartons with foam or double cartons with foam fitted by a wooden frame case, airmail worthy, sea worthy.
packing sample for neon sign

5.2 ) For Led Sign:
Doube cartons with foam. airmail worthy, sea worthy
Packing sample for Led Sign

6. Damage Guaranteed

6.1 ) The damage rate is less than 2%, and we support 100% undamage guaranteed service, that means once you received the broken sign, please don't worry about it, to make a picture of damaged parts by return, we will send you the replacement part for free, and we will tell you how to install the part, it is very easy.
6.2 ) The damages by any reasons, for any complains from buyer must be reported to us within 72 hours after goods receipt and at the same time, please issued a claim to carrier, we will solve any problem according to the real situation.

7. Warranty of Quality

7.1 ) We support 2 years of warranty limited for neon sign and led sign.
7.2 )  For neon sign, even if it overed the time of warranty, we also offer you affortable repair service, we have the drawing for each sign, like below a sample.

drawing of neon sign

8. Returning Goods

If the items that you bought are not meet  your purchase purpose.(items without any quality problem ), please issued a return request to us within 3 business days after receipt of items, coming with original package and unused. Buyer will pay all costs for the returning until the items reach us. Then we will process a refund of full payment. noted once a return was issued by buyer, please complete the form " https://neon-leds.com/index.php?route=account/return/insert " ,We reserved all rights for returning solutions and damage solutions.

We don't accept the return if the item was damaged during shipping, but we do 100% undamage guaranteed that is we will send replacement parts to buyer without costs from buyer, and we also will guide buyer how to install the parts to the item, then the item will work well again.